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Frequently Asked Questions

Our goal is to make your shopping, return, and fulfillment experience seamless

General

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The answer to the new question.

Item doesn't fit how do I return it?

If a part doesn't fit, don't try to "make it fit" and risk damaging you, your car, or yourself.

We won't accept responsibility for any costs exceeding the cost of the part, therefore please inspect the part before you start the repair including a "test-fit" without running the vehicle.

DO NOT attempt to modify or excessively force the item to install.

We will not issue return credit for parts which have been installed and the engine ran, painted, modified or returned without their original packaging.

If you are not satisfied with the item, determine you don't need it, or have trouble installing for any reason, you can obtain return instructions by emailing us.

In your email, please tell us your order number and the reason for the return.

Please understand that email is the quickest and fastest way for us to process your return.

Items being returned from outside Canada require special instructions, otherwise we may be billed additional charges by carriers.

Returns from the US must be shipped USPS only.

If charges are billed to us they WILL be deducted from your refund.

Shipping and handling charges are not refundable.

How long does it take to process orders?

Please allow 1-2 business days for order processing and handling and then up to 7 business days for delivery throughout North America.

Most orders are processed within 24hrs and delivered within 3-4 business days.

Once the shipping label is generated and tracking info provided you will be able to track in real time.

Note: check your emails as we send information about your order status.

What happens if the store does not have my order in stock?

If you place an order and the product is not found in inventory, the store will do its best to order the product in for you and give you a time that it will arrive.

If the part is no longer available, they may suggest an alternate product, if available.

Pricing may vary on alternate products.

How can I place an order?

All orders are placed through our website, www.gpdetail.ca or getyourparts.ca.

We are able to offer such low prices because we keep our cost and overhead low.

One of the ways we keep costs low is by encouraging customers to self-serve and purchase parts online.

Once you have added an item to your shopping cart, you can start the checkout process by clicking the "CHECKOUT"button.

You can also choose to continue shopping on the site and once you're ready to checkout, click on "CHECKOUT"from the mini shopping cart at the top right of your screen.

How can I find the product I am looking for?

Easy! We have many ways on our website to search for products.

You can enter any keyword for items at the top of the screen in the main search bar.

You can also search for all products from a specific make on the right side of the home page.

In the middle you can also search the entire catalog via make/model/year.

Of course you can also use the traditional drop down menus from across the top of the page.

General

How can I find the product I am looking for?

Easy! We have many ways on our website to search for products. 

You can enter any keyword for items at the top of the screen in the main search bar. 

You can also search for all products from a specific make on the right side of the home page. 

In the middle you can also search the entire catalog via make/model/year. 

Of course you can also use the traditional drop down menus from across the top of the page.

How can I place an order?

All orders are placed through our website, www.gpdetail.ca or getyourparts.ca.

We are able to offer such low prices because we keep our cost and overhead low. 

One of the ways we keep costs low is by encouraging customers to self-serve and purchase parts online. 

Once you have added an item to your shopping cart, you can start the checkout process by clicking the "CHECKOUT"button. 

You can also choose to continue shopping on the site and once you're ready to checkout, click on "CHECKOUT"from the mini shopping cart at the top right of your screen.

What happens if the store does not have my order in stock?

If you place an order and the product is not found in inventory, the store will do its best to order the product in for you and give you a time that it will arrive.

If the part is no longer available, they may suggest an alternate product, if available. 

Pricing may vary on alternate products.

How long does it take to process orders?

Please allow 1-2 business days for order processing and handling and then up to 7 business days for delivery throughout North America. 

Most orders are processed within 24hrs and delivered within 3-4 business days. 

Once the shipping label is generated and tracking info provided you will be able to track in real time. 

Note: check your emails as we send information about your order status.

Item doesn't fit how do i return it?

If a part doesn't fit, don't try to "make it fit" and risk damaging you, your car, or yourself. 

We won't accept responsibility for any costs exceeding the cost of the part, therefore please inspect the part before you start the repair including a "test-fit" without running the vehicle. 

DO NOT attempt to modify or excessively force the item to install. 

We will not issue return credit for parts which have been installed and the engine ran, painted, modified or returned without their original packaging. 

If you are not satisfied with the item, determine you don't need it, or have trouble installing for any reason, you can obtain return instructions by emailing us. 

In your email, please tell us your order number and the reason for the return. 

Please understand that email is the quickest and fastest way for us to process your return. 

Items being returned from outside Canada require special instructions, otherwise we may be billed additional charges by carriers. 

Returns from the US must be shipped USPS only. 

If charges are billed to us they WILL be deducted from your refund. 

Shipping and handling charges are not refundable.

Returns

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Returns

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Policy Questions

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